What IT asset management covers
A computer bought each time someone joins, an email system set up by a former provider, an administrator password known to a single person: many IT estates grew this way. The day the provider stops answering, the company no longer knows what it owns.
SADIS is a Moroccan company, with its registered office in Laâyoune and an operational office in Casablanca. You can entrust us with the IT maintenance of your equipment alone, or with running all or part of your IT estate within a framework set by contract: this is known as managed IT services.
Everything starts with the inventory: workstations, printers, network, storage, licences and accounts, recording who uses each one and what condition it is in. Equipment that has reached end of life or no longer receives security updates is then replaced in time, and accounts are updated whenever someone joins, leaves or changes role.
Taking over an existing estate
The takeover starts with a free on-site audit.
- Take stock of what exists Equipment, software, active accounts, subscriptions, domain names.
- Recover access Administrator accounts, email console, network, hosting: anything held in a third party's name is returned to the company.
- Assess the risks Unpatched workstations, former employees' accounts still active, missing backups, shared passwords.
The assessment is delivered to you in writing and belongs to you, whether or not you then work with us.
Standardised workstations
A standardised estate is quick to troubleshoot. Each workstation receives the same reference configuration: operating system, security settings, core software and directory join.
When workstations are renewed, the new ones are prepared in advance and rolled out in small batches, without interrupting work; the old ones stay in place until everything has been checked. Workstations also depend on the wired network and Wi-Fi, covered on the network and infrastructure page.
Microsoft 365 and hybrid cloud
Migrating to Microsoft 365 is often the first project. Email moves to Exchange Online; OneDrive and Teams follow, depending on your needs. The whole move follows a precise plan: mailbox inventory, message migration, scheduled cutover, on-site presence during the first few days.
If you have an on-premises Active Directory, Microsoft Entra Connect synchronises it with Microsoft 365. In this hybrid cloud, each employee has a single sign-in, and an account disabled once is disabled everywhere.
Case study
Valdeme Maroc, the Moroccan subsidiary of a French industrial group, entrusted us with the complete takeover of its IT: Microsoft 365, Entra Connect, wired network and Wi-Fi, workstation estate, NAS, monitoring, access security and training, with a single point of contact. See the details of our assignment for this industrial subsidiary.
Account and data security
For an SME in Morocco, cybersecurity starts with simple measures, applied everywhere:
- multi-factor authentication (MFA) on email and remote access;
- administrative rights restricted to those who need them;
- updates tracked in line with DGSSI alerts and recommendations;
- personal data protected in accordance with Law 09-08.
Security audits, firewalls and VPNs are detailed on the cybersecurity page.
Backups tested during visits
A backup is only as good as its restore. A NAS centralises files and automates local backups; a cloud backup (in French) keeps a copy off site, safe from ransomware, theft or fire.
A disaster recovery plan sets out what to restore first, and how. We test restores during preventive visits, not on the day of the failure.
Support and monitoring
A forgotten password, a silent printer, a new hire to equip: every request is logged and tracked through to resolution.
Monitoring detects the disk that is filling up, the backup that fails or the device that no longer responds, and the incident is dealt with before it affects your teams.
Software and websites
Business applications, ERPs and websites also need updates, fixes, and certificate and hosting renewals.
We maintain, and can host, the tools we have developed; we take over those built by others after an audit of the code, access and hosting. The development approach is described on the custom management software page.
What the contract should specify
Whatever the provider, check these points before signing:
- the scope: the workstations, software, sites and users covered, and what is not covered;
- contact channels and request tracking;
- priority levels and the response time attached to each;
- the documentation handed over to the client: inventory, network diagram, configurations, procedures;
- accounts, subscriptions, domains and hosting, opened in the client's name;
- reversibility: what is handed over at the end of the contract so that someone else can take over.
Our commitments under contract
- Every request is acknowledged within 24 business hours and tracked through to resolution.
- Remote intervention in under an hour: locked account, email out of sync, software to reinstall.
- On-site intervention in under 4 hours in Casablanca and surrounding areas.
- On-site intervention within 48 hours outside Casablanca, and in under 12 hours in an emergency.
- 12-month warranty on our installations, with the manufacturer's warranty applying depending on the equipment.
The contract also provides for preventive visits, evening or weekend work when needed, a written report after each intervention and the confidentiality of your data. We are insured for the work we carry out.
Three options are available: a turnkey project, from scoping to training, with a 12-month warranty; an annual maintenance contract, with the response times above; an audit and advisory assignment, ending with costed recommendations delivered in writing. Every service is quoted; no work starts without a signed approval.
